FAQs Frequently Asked Questions About our Products and Solutions

Do the provider’s administrators for CampbellCloud have access to view the customer’s data in clear text? Are there role-based processes in place to ensure that only the appropriate individuals within the service provider’s organization will have access to customer data?

Yes, Campbell Scientific’s CampbellCloud support team does have access to view the customer’s data in clear text when using an impersonation feature for the purposes of assisting the clients with setup, configuration, and troubleshooting of their CampbellCloud account. A formal role-based process does not yet exist to ensure that only the appropriate individuals within Campbell Scientific will have access to client data. The impersonation feature is restricted to Campbell Scientific employees for the purposes of client support.

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